FAQ
Frequently Asked Questions
1. What types of medical products does MEDEALER offer?
MEDEALER provides a wide range of medical products, including diagnostic equipment, surgical tools, laboratory supplies, dental equipment, medical consumables, and healthcare accessories AND …
2. Do you provide after-sales service and maintenance for your products?
Yes, we offer comprehensive after-sales service, including installation, maintenance, and repair for all the medical equipment we supply. Our expert technicians ensure that your equipment runs smoothly.
3. How can I place an order for medical equipment or supplies?
You can place an order through our website, by contacting our sales team directly via filling website’s form or phone or email, or by visiting one of our regional offices. Our team will guide you through the order process.
4. Do you offer training on how to use the medical equipment you supply?
Yes, we offer training sessions for healthcare professionals on the proper usage, maintenance, and troubleshooting of the medical equipment we provide. Contact us to schedule training sessions.
5. How do I know if the medical equipment is compliant with local regulations?
All our medical equipment is certified by local regulatory authorities in Iraq and meets international standards, such as ISO 13485 and CE marking, ensuring compliance with safety and performance regulations.
6. What payment methods do you accept for orders?
We accept various payment methods, including bank transfers, credit cards, and payment via local Iraqi payment systems. Please contact our sales team for specific details.
7. Do you deliver medical products to all regions of Iraq?
Yes, we provide nationwide delivery, including to Baghdad, Erbil, Basra, and other regions across Iraq. Our logistics team ensures timely and safe delivery of all orders.
8. What is the warranty on the medical products you sell?
Most of our products come with a standard manufacturer’s warranty, which varies depending on the type of product. For more details on specific warranties, please refer to the product’s documentation or ask our team.
9. Can I return a product if I’m not satisfied with it?
Returns are subject to our return policy. If you are unsatisfied with your purchase, please contact us within the specified return period, and we will assist you in returning or exchanging the product.
10. Are your medical products suitable for small clinics or only large hospitals?
Our products are suitable for both small clinics and large hospitals. We offer flexible solutions tailored to the needs of healthcare providers of all sizes. Whether you’re a small clinic or a large institution, we have the right products for you.
11. How can I get in touch with MEDEALER’s customer support team?
You can contact our customer support team by phone, email, or through our website’s contact form. Our team is available to assist you with any inquiries or issues you may have.
12. Do you offer financing options for medical equipment purchases?
We can connect you with financial institutions or help you explore other options for acquiring medical equipment. Please contact us for more details.